Maa Yoga Studio Inc. Privacy Policy

Thank you for visiting Maa Yoga. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

Maa Yoga Studio Inc. is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to Maa Yoga Web site and governs data collection and usage.

By using the Maa Yoga website, you consent to the data practices described in this statement. Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Maa Yoga public message boards, this information may be collected and used by others. Note : Maa Yoga does not read any of your private online communications.

Maa Yoga Studio Inc. encourages you to review the privacy statements of Web sites you choose to link to from Maa Yoga so that you can understand how those Web sites collect, use and share your information. Maa Yoga Studio Inc. is not responsible for the privacy statements or other content on Web sites outside of the Maa Yoga Web sites.

Cookies

Maa Yoga Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Maa Yoga pages, or register with Maa Yoga site or services, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Maa Yoga site, the information you previously provided can be retrieved, so you can easily use the Maa Yoga features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the services or web sites you visit. This site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
(1) permitted or required by law; or,
(2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
(3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Maa Yoga Studio Inc. reserves the right to make changes to this policy. Any changes to this policy will be posted.


Privacy Contact Information — If ever you have any questions, concerns, or comments about our privacy policy you can contact us directly at info@maayoga.com or call us at 604-983-6229.

 

TERMS & CONDITIONS

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Maa Yoga Studio Inc. relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Maa Yoga’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is in North Vancouver, BC. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Terms & Conditions Contact Information — If ever you have any questions, concerns, or comments about the terms and conditions, you can contact us directly at info@maayoga.com or call us at 604-983-6229.

 

PURCHASING Passes and Setting up an Account online

Maa Yoga Studio has partnered with Mind Body Online and Moneris Solutions to provide you with the convenience of being able to sign in for classes and purchase online. It’s an easy way for you to buy pass cards, reserve classes, sign up for workshops, review your account, and learn about Maa Yoga teachers, and more.

Once you have established a log-in and password, you can easily:

  • view the yoga class schedule

  • buy pass cards and memberships

  • sign up and reserve your spot for classes

  • cancel classes up to 4 hours in advance with no penalty

  • check your pass card status and your scheduled yoga classes

  • view your scheduled classes and practice history

It is our intention to ensure that your information is safe, kept private and will never be shared or sold.

Mind Body Online takes measures to ensure that credit card information will never be stored and thus no one will have access to this information. If you are interested in knowing these terms set by these companies please see the following links:

Mind Body Online
Moneris Solutions

At Maa Yoga we accept Visa, Mastercard, American Express, Debit, Cash and Cheques. Visa, Mastercard and American Express are accepted online and at the studio. Debit, cash and cheques are accepted at the studio only.

Cancellations

If you need to cancel a class you may do so up to 4 hours in advance before your scheduled class with no penalty. Simply login to your account and hit “remove” from your selection.

If you have an emergency within an hour of your scheduled class, then call us at 604-983-6229 to cancel. Please note that this is for emergencies only.

If you reserve a class and don’t show up without canceling your reservation, you will be charged for the class.

If you have a month to month contract for the all access annual membership, and you cancel before 6 months, you will be charged a penalty of $200. If you cancel after 6 months and provide us with 72 hours written notice, you will not be charged.

All month to month and annual memberships auto renew unless you cancel.

Drop In and Reservations
You must pre-register online to reserve your spot for classes. Registrations are open 21 days in advance. New Students are asked to Create an Account Profile Online. You can pay for a Drop In once you set up a MindBody Online Account.

If you reserve in advance and no-show without cancelling 4 hours in advance before your scheduled class, your card will be charged.

Refunds

All prices are listed in Canadian currency. All sales will be transacted in Canadian Dollars. All of our sales are final. There are no refunds, exchanges or transfers of passes. We do make exceptions for medical conditions and those who relocate out of the city. These decisions are considered on a per situation basis. You are responsible for knowing the date of expiry of your pass. If you are unsure, you may check your Mindbody Account or we will always be happy to provide you with the information.

Class Cards expire 3 and 6 months from date of purchase. Not eligible for refund, transfer, hold, or extension.


Purchasing and Setting up an Account Online Contact Information — If ever you have any questions, concerns, or comments about our pricing and passes, purchasing passes or setting up an account online, you can contact us directly at info@maayoga.com or call us at 604-983-6229.

 


Workshop & CLASS SERIES Cancellation Policy

Maa Yoga & Wellness Studio does not offer refunds for any reason. Credit will only be granted 48 hours before the workshop; no credit will be granted above and beyond this amount of time. We will offer a credit, less a late cancellation fee, on your account that may be used for another workshop or we will gladly transfer your credit to another guest attending a workshop. In situations where there is an injury or illness, refunds may be granted with a valid doctor’s note, and will be handled case by case. Please email us at info@maayoga.com.

If you reserve a spot and don’t show up without cancelling your reservation for the scheduled workshop, you will be charged for the workshop.

If you have an emergency within an hour of your scheduled workshop, then call us at 604-983-6229 to cancel. Please note that this is for emergencies only. A credit will be applied to your account.

Class Series Policy

  • To receive a full refund you must withdraw online or by emailing us at info@maayoga.com more than 7 days before the first day of the series.

  • Withdrawals made 7 days, or less, prior to the first day of a multi-class program must be done by emailing us at info@maayoga.com and will be refunded less the pro-rated cost of one class.

  • No refund is available for programs after the start of the second class in the series.

  • The day the program starts is not included in the more than 7 days’ required notice.

  • In situations where there is an injury or illness, refunds may be granted with a valid doctor’s note, and will be handled case by case. Please email us at info@maayoga.com.

It is your responsibility to read and understand our cancellation policy before making a reservation.

All prices are listed in Canadian currency. All sales will be transacted in Canadian Dollars. All of our sales are final.

 

Maa Yoga Retreats Cancellation Policy

It is your responsibility to read and understand our cancellation policy before making a reservation.

If you cancel your retreat, Maa Yoga & Wellness Studio does not offer refunds for any reason. In situations where there is an injury or illness, partial refunds may be granted with a valid doctors note, and will be handled case by case.

  • A portion of your payment may be used as credit for another retreat to be taken within two years of your original retreat date.

  • We will gladly transfer your credit to another guest.

  • Depending on when you cancel, cancellation penalties may apply.

Fees are determined by the following schedule:

  • If you cancel more than 60 days before your retreat start date, your payment, less the non-refundable deposit, may be applied to another Retreat.

  • If you cancel 15 – 59 days before your retreat start date, 50% of your payment may be applied to another Retreat. You will forfeit 50% of the price of your retreat.

  • If you cancel 14 days or less before your retreat start date, you will forfeit your entire payment.

Exceptions to our policy cannot be made for any reason. We do not offer credit for a guest arriving late or leaving early. You must submit your signed Participant Agreement form within one week of booking or 60 days prior to retreat start date, whichever comes first. Guests who fail to do so may be subject to an automatic cancellation and the above policy will apply.

While we have never cancelled a retreat to date, if Maa Yoga & Wellness Studio must cancel a booked retreat date for any reason, you may transfer your full retreat payment to another retreat, or you may request a refund of your payment to us, constituting a full settlement.

Maa Yoga & Wellness Studio is not responsible for your expenses incurred in preparation for any cancelled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.


Maa 200hr Teacher Training Refund Policy

1) Refunds before the program of study begins:

(a) The application fee is non-refundable.

(b) No Refunds within 30 Days of the Start Date of the training and written notice of withdrawal is received more than 7 days after registering, Maa Yoga may retain 5% of total program fees due ($167.50 + gst).

(c) If written notice of withdrawal is received by Maa Yoga 31 days or more before the start of training and more than 7 days after registering, Maa Yoga may retain 10% of total program fees due ($335 + gst).

(d) If written notice of withdrawal is received by Maa Yoga less than 30 days before the start of the training, and more than 7 days after registering, Maa Yoga may retain 20% of the total program fees due ($670 + tax).

2) Refunds after the program of study starts:

(a) If written notice of withdrawal is due to medical reasons, with a valid Doctor’s note, and is received by Maa Yoga or a student is dismissed before 10% of the period of instruction has elapsed (18 contact hours), Maa Yoga may retain 30% of the program fees ($1005 + gst).

(b) If written notice of withdrawal is due to medical reasons, with a valid Doctor’s note, and is received by Maa Yoga, or a student is dismissed after 10% (greater than 18 contact hours) and before 30% (less than 54 contact hours) of the period of instruction has elapsed, Maa Yoga may retain 50% of the tuition ($1675 + gst).

(c) If a student withdraws or is dismissed after 30% of the period of instruction) has elapsed (greater than 54 contact hours), no refund is required.

3) Refunds owed to students will be paid within 30 days of Maa Yoga receiving written notification of withdrawal and all required supporting documentation, or within 30 days of Maa Yoga’s written notice of dismissal.


Yin Yoga Immersion and Teacher Training Refund Policy

1) Refunds before the program of study begins:
(a) The application/registration portion ($75/module + gst) of the total program fee is non-refundable.

(b) If written notice of withdrawal is received by Maa Yoga within 7 days after registering, and before the start of the training, Maa Yoga may retain 5% of the remaining program fees due + gst.

(c) If written notice of withdrawal is received by Maa Yoga 30 days or more before the start of training and more than 7 days after registering, Maa Yoga may retain 10% of total program fees due + gst.

(d) If written notice of withdrawal is received by Maa Yoga less than 30 days before the start of the training, and more than 7 days after registering, Maa Yoga may retain 20% of the total program fees due + gst.

2) Refunds after the program of study starts:

(a) If written notice of withdrawal is received by Maa Yoga or a student is dismissed before 10% of the period of instruction has elapsed, Maa Yoga may retain 30% of the program fees + gst.

(b) If written notice of withdrawal is received by Maa Yoga, or a student is dismissed after 10% and before 30% of the period of instruction has elapsed, Maa Yoga may retain 50% of the tuition + gst.

(c) If a student withdraws or is dismissed after 30% of the period of instruction) has elapsed, no refund is required.

3) Refunds owed to students will be paid within 30 days of Maa Yoga receiving written notification of withdrawal and all required supporting documentation, or within 30 days of Maa Yoga’s written notice of dismissal.

Course fees are due in full two weeks before the start of the training.


Maa 200hr Teacher Training Contact Information — If ever you have any questions, concerns, or comments on our programs you can contact us directly at teachertraining@maayoga.com or call us at 604-983-6229.